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Communication at Work, 3rd Edition, 1993
(ISBN 0-938070-09-6)
This 6x8, 170 page third edition continues to be a very practical handbook for workplace communication. The chapter on coaching communication at work - especially creating coachable moments - together with the chapter on the three NEM2 MasterSkills® that take the guesswork out of working with people provide a badly needed interpersonal core competency skill base for appreciating diversity and quality assurance programs. A clear, positive statement of the values supporting communication at work, next steps suggestions for continuous learning, delightful line drawings and a thorough index make Communication at Work very user friendly.
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